Frequently Asked Questions

Tromsø is located directly under the aurora oval, making it one of the most reliable places in the world to see the Northern Lights from September to early April.

The surrounding mountains and fjords create multiple microclimates, allowing us to move between coastal, inland, and sometimes Finnish areas to escape clouds and find clearer skies.

In addition, Tromsø offers excellent infrastructure, restaurants, accommodation, and easy access to wilderness — the perfect balance of comfort and adventure.

• September – October: Autumn colors, milder temperatures, and the start of the aurora season
• November – January: Snow-covered landscapes, polar night, and dramatic Arctic light
• February – April: Longer days, stable winter conditions, and strong aurora opportunities

There is no single “best” month — staying several nights always increases your chances.

We recommend staying at least 5 nights, and ideally more. The longer you stay, the better your chances of experiencing clear skies and strong aurora activity.

Many guests pre-book several Northern Lights tours and cancel unused ones later according to the cancellation policy.

If you booked through an Online Travel Agency (OTA) such as GetYourGuide or Viator, the platform handles: – Payments – Cancellations – Changes – Refunds

Legendary Adventure operates the tour but cannot modify or refund OTA bookings. All changes must be made directly through the OTA.

Secure online payment options are provided during the booking process.

Cancellation policies depend on where you booked: – Direct bookings: The policy stated in your confirmation email applies – OTA bookings: The OTA’s policy applies

Always check your booking confirmation for exact terms.

Yes. Tours operated directly by Legendary Adventure can be cancelled free of charge up to 48 hours before departure for a full refund.

This allows you to safely pre-book multiple nights and maximize your chances.

No. Weather conditions and aurora activity cannot be controlled.

Tours are only cancelled if conditions are unsafe (e.g. road closures or official warnings). If we cancel for safety reasons, you will be offered a refund or rebooking according to your booking channel.

No. This is a common misunderstanding.

The KP index mainly shows how far south the aurora oval stretches — not how strong the Northern Lights will be in Tromsø. Since Tromsø lies directly under the oval, auroras are often visible even at low KP values.

Clouds in Tromsø city often mean clear skies just 1–3 hours inland. If a tour is running, it means we have identified areas with good chances.

Safety is always our top priority. We continuously monitor: – Weather forecasts – Road conditions – Wind and visibility – Official safety warnings.

Snow, wind, or changing weather are part of the Arctic experience and do not automatically lead to cancellation.

Cancellation policies depend on where you booked: – Direct bookings: The policy stated in your confirmation email applies – OTA bookings: The OTA’s policy applies

Always check your booking confirmation for exact terms.

Yes. Tours operated directly by Legendary Adventure can be cancelled free of charge up to 48 hours before departure for a full refund.

This allows you to safely pre-book multiple nights and maximize your chances.

No. Weather conditions and aurora activity cannot be controlled.

Tours are only cancelled if conditions are unsafe (e.g. road closures or official warnings). If we cancel for safety reasons, you will be offered a refund or rebooking according to your booking channel.

No. This is a common misunderstanding.

The KP index mainly shows how far south the aurora oval stretches — not how strong the Northern Lights will be in Tromsø. Since Tromsø lies directly under the oval, auroras are often visible even at low KP values.

Clouds in Tromsø city often mean clear skies just 1–3 hours inland. If a tour is running, it means we have identified areas with good chances.

Safety is always our top priority. We continuously monitor: – Weather forecasts – Road conditions – Wind and visibility – Official safety warnings.

Snow, wind, or changing weather are part of the Arctic experience and do not automatically lead to cancellation.

No. The Northern Lights are a natural phenomenon and can never be guaranteed by any operator.

Our responsibility is to take you to the area with the highest possible chance of clear skies, using professional forecasts and local expertise. What happens in the sky is up to nature.

Even without visible aurora, the tour still includes: – Professional guiding – Scenic Arctic locations – Local storytelling – A genuine Arctic night experience

Refunds are not given based on aurora visibility.

No. Tromsø lies directly under the aurora oval, meaning auroras are often visible even at low KP values.

Cloudy skies in Tromsø frequently mean clear skies just 1–3 hours inland. If a tour is running, it means we have identified areas with good potential.

Our fjord tours explore some of Northern Norway’s most spectacular coastal scenery. Typical routes include: – Kaldfjord – Ersfjordbotn – Grøtfjord – Tromvik – Kattfjord – Nordfjord – Sommarøy

Routes are chosen daily based on weather, light, and road conditions to ensure the best possible experience.

Expect dramatic mountains, deep fjords, white Arctic beaches, wildlife such as reindeer and sea eagles, and charming coastal villages — all framed by magical Arctic light.

Yes. The fjord tour is suitable for all ages, requires no physical effort, and includes several scenic stops. Child and infant seats are available on request.

No. Our snowshoe hikes are easy and beginner-friendly.

No previous experience is required. The pace is relaxed, with frequent stops, and full instruction is provided by your guide.

Yes. We can accommodate: – Vegetarian – Vegan (on request) – Gluten-free – Lactose-free – Most common food allergies

Please inform us of dietary needs at the time of booking.

Dress in warm layers: – Wool base layer (avoid cotton) – Warm mid-layer (wool or fleece) – Wind- and water-resistant outer layer – Warm hat, scarf, mittens, and insulated winter boots

Some tours include thermal suits and boots on very cold days — check your tour description.

Yes. On many tours, guides take professional photos when conditions allow. These are shared with you after the tour at no extra cost.

Absolutely. Guides are happy to assist with camera settings and positioning.

Most tours welcome children, but age recommendations vary by activity. Evening Northern Lights tours can be long and late, so parents should consider comfort and energy levels.

Pickup details are listed in your tour description and confirmation email. Please arrive 10–15 minutes early.

Late arrivals are considered a no-show and are not refundable.

• By air: Direct flights from Oslo and several European cities
• By sea: Hurtigruten and Havila coastal routes
• By land: Train and bus combinations from southern Norway

Despite its Arctic location, Tromsø is easy to reach and offers excellent services.